Why Business Processes?

Ask this question: would you set sail without a chart or map & navigation instruments? We it's the same in a business - you need a map of how the organisation does it's business. This is especially important in a company as everyone needs to know what they are supposed to do and how they interrelate with the rest of the team and organisation. So ask the 'crew' to brainstorm their processes and draw them up with a tool - the facilitator can do this with graphical tool that all can review - "a picture tells a thousand words." Having had a hand in drawing them up they will feel they own them and go on to improve them!