The only man who never makes mistakes is the man who never does anything.
Theodore Roosevelt, 1858-1919, Twenty-sixth President of the USA
Sunday 5 December 2010
Success
Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome while trying to succeed. (Booker T. Washington, 1856-1915, American Leader and Educator)
Saturday 4 December 2010
Why Business Processes?
Ask this question: would you set sail without a chart or map & navigation instruments? We it's the same in a business - you need a map of how the organisation does it's business. This is especially important in a company as everyone needs to know what they are supposed to do and how they interrelate with the rest of the team and organisation. So ask the 'crew' to brainstorm their processes and draw them up with a tool - the facilitator can do this with graphical tool that all can review - "a picture tells a thousand words." Having had a hand in drawing them up they will feel they own them and go on to improve them!
Boring old processes!
W. Edwards Deming said "If you can't describe what you are doing as a process, you don't know what you're doing" [Deming taught the Japanese how to improve manufacturing design (and thus service), product quality,in the 1950s and we all know how successful they became!
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